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Privacy Policy
Zoome Casino operates under licences issued by the Tobique Gaming Commission (number 0000002) and the Comoros Anjouan Online Finance Authority (ALSI-202508056-FI2), with SSL encryption protecting all transactions and certified RNG technology ensuring random game outcomes.
About this Privacy Policy
Zoome Casino respects the privacy of players and aims to handle personal information in a fair, transparent and secure way. This policy applies to information collected when you create or use an account, contact customer support, make deposits or withdrawals, take part in activities on the site, or otherwise interact with our services.
Personal information means information that identifies you, or that can reasonably be connected with you. The information handled will depend on how you use the site, the services you request, the checks that apply to your account and the choices you make about communications and cookies.
By using the site, you should read this Privacy Policy together with the applicable site terms and any other notices provided when information is collected. Some features may not be available if information needed to operate an account, complete verification or meet legal requirements is not provided.
Keeping information accurate
Please provide information that is accurate, current and complete, and let us know if your circumstances change. Accurate information helps us protect your account, process transactions correctly, provide support and complete required checks. We may ask you to confirm or update information from time to time.
This policy is intended to give a general explanation of our information practices. The information collected and the way it is used may differ depending on the services you access, the choices you make and the requirements that apply to online gambling services.
Information we may handle and why
A casino website typically handles several categories of information. The amount and type of information collected may vary depending on your account activity and the features you use. We aim to collect and use information for clear and appropriate purposes connected with providing, securing and improving the site.
- Account details, such as your name, date of birth, username, password, contact details, address and account preferences. This information is used to create and administer your account, communicate with you and provide the services you request.
- Identity and verification information, which may include identification documents, proof of address, information about your source of funds where required, and records of verification checks. This information helps confirm identity, protect accounts, prevent fraud and support responsible operation of the site.
- Payment and transaction records, including deposits, withdrawals, payment method details, gaming activity, account balance information and related transaction history. These records are used to process transactions, resolve queries, identify unusual activity, maintain accurate account records and meet applicable obligations.
- Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, general location information and details about how you interact with the site. This helps with security, troubleshooting, site performance and service improvement.
- Cookie and similar technology information, including information about pages visited, preferences, session activity and interactions with communications. This may be used to keep the site working, remember settings, understand site use and support relevant communications.
- Communications and support information, including messages, enquiries, feedback, documents or other information you provide when contacting us. This allows us to respond to requests, investigate issues, keep service records and improve support.
Main purposes for using information
Information may be used to run and maintain your account, provide gambling and related services, process deposits and withdrawals, communicate important account information and respond to support requests. It may also be used to verify identity, conduct anti-fraud and security checks, identify suspicious or unauthorised activity, protect the site and its users, and manage operational risks.
We may use information to meet legal obligations that apply to online gambling services, maintain business and financial records, handle disputes, enforce site terms, prevent misuse and respond to lawful requests. Information may also be used in an aggregated or otherwise de-identified form to understand performance, improve the site and develop services, where it is not reasonably used to identify you.
Where permitted, information may be used to send news, offers or other marketing communications. You can withdraw your consent to marketing or opt out of promotional messages at any time. Important service messages, such as notices about your account, transactions, security or changes to terms, may still be sent where they are necessary for account administration.
Sharing, security and retention
When information may be shared
Information may be shared where it is reasonably necessary to provide the services, operate the site or meet an obligation. This may include sharing relevant information with payment providers, identity and verification providers, technology and hosting providers, customer support providers, security and fraud prevention services, and other suppliers that help operate the business. These parties should only receive information relevant to the service they provide and are expected to handle it securely.
Information may also be disclosed where necessary to protect users, the site or the public; investigate suspected fraud, crime or misuse; enforce applicable terms; manage a dispute; or comply with a valid legal or official request. We do not intend to disclose personal information for unrelated purposes without an appropriate reason or permission, unless disclosure is otherwise permitted or required.
Security measures
Reasonable technical, administrative and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure systems, monitoring, verification procedures and staff or supplier requirements. No online service can guarantee complete security, so you should use a strong, unique password, keep login details private and contact support promptly if you suspect unauthorised access.
You should also take reasonable steps to protect your own devices and account information. Avoid sharing passwords or verification codes, use secure internet connections where possible and log out of your account when using a shared device. We may ask questions or request information to confirm that a person making an account or data request is authorised to do so.
Retention of information
Information is generally kept for as long as it is needed for the purposes described in this policy, to provide services, resolve enquiries, protect the site, maintain records or deal with disputes. Some account, transaction, verification and other records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to applicable obligations and legitimate record-keeping needs.
Closing an account does not necessarily result in the immediate deletion of every record connected with it. We may retain limited information where necessary to prevent a person from opening or using an account improperly, respond to future enquiries, demonstrate compliance or protect legal rights.
Cookies and similar technologies
Cookies are small files or similar technologies placed on your device when you visit a website. They can help a site remember your session, keep account features working, protect against misuse, store preferences and understand how visitors use the site. Some cookies may be essential for core functions, while others support analytics, performance or communications.
Cookies may collect information such as your device type, browser settings, pages visited, session information and general usage patterns. Depending on the technology and its purpose, this information may be linked with account or device information. Cookies do not normally provide access to unrelated files on your device.
We may use session cookies that expire when you close your browser, as well as longer-lasting cookies that remember selected preferences. Similar technologies may be used to help recognise a device, measure site performance, maintain security or understand whether communications have been opened or used.
You can manage, block or delete cookies through your browser settings. If you restrict essential cookies, some parts of the site may not work correctly or certain account features may be unavailable. Browser controls differ, so check the help information for the browser or device you use. Updating cookie settings does not necessarily remove information already collected or change important account and security communications.
Your privacy rights and how to contact us
Depending on the circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications.
Making a privacy request
To exercise your privacy rights or ask a question about this policy, contact support@zoomecasino.best. Please explain what you are requesting and provide enough information for us to understand and process the request. We may need to verify your identity before providing information or making changes, particularly where the request concerns account access, identity documents or financial records.
- Access: ask for a copy of personal information held about you, subject to applicable exceptions and the protection of other people’s information.
- Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
- Deletion: ask us to delete information where it is no longer needed or where another valid basis for deletion applies. Deletion may not be possible for records that must be retained by law or are needed for security, dispute resolution or other legitimate purposes.
- Marketing consent: withdraw consent or opt out of promotional communications. You may also use the unsubscribe option included in a marketing message where available.
You may also ask about the categories of information handled, the general purposes for which it is used, the types of service providers that may receive it and the reasons information may need to be retained. We will consider reasonable requests in line with the requirements that apply to the request and the information concerned.
We will consider privacy requests fairly and respond within a reasonable period, taking into account the nature of the request and any verification required. If a request cannot be completed in full, we will generally explain the reason, such as a legal retention requirement, security concern or need to protect another person’s information. You may also contact us if you believe information has been handled incorrectly or if you need help understanding this policy.
Changes to this policy
This policy may be updated when our services, information practices or applicable requirements change. The latest version will be made available on the site and will apply from the date shown or from the time it is posted, where no separate date is stated. We encourage you to review this page periodically so you remain informed about how information is handled.
If a change is important, additional notice may be provided through the site or by another appropriate communication method. Continuing to use the site after an updated policy is made available indicates that you have reviewed the updated information, subject to any rights or choices available to you.