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Betting Rules
Zoome Casino operates under licences issued by the Tobique Gaming Commission (number 0000002) and the Comoros Anjouan Online Finance Authority (ALSI-202508056-FI2), with SSL encryption protecting all transactions and certified RNG technology ensuring random game outcomes.
1. General betting principles
By placing a bet, you confirm that you have read and understood the relevant rules and agree to follow the applicable website terms. You are responsible for checking the details of your wager before confirming it. This includes the selected game, market, stake, odds or displayed return, where applicable, and any other information shown on the confirmation screen.
A bet is generally accepted only when it has been successfully submitted through the website or approved gaming platform and a confirmation is displayed. Selecting a game, adding a wager to a bet slip or entering a stake does not necessarily mean that a bet has been accepted. If a bet is not confirmed, you should not assume that it has been placed.
You must use your own account and provide information that is accurate, complete and kept up to date. Players must not allow another person to use their account, place bets on their behalf or access their account credentials. You are responsible for keeping your login details secure and for notifying the operator as soon as possible if you believe that your account has been accessed without permission.
- You must meet the applicable minimum age requirement and comply with all laws that apply to you.
- You must only place bets from a location where the relevant service is legally available to you.
- You must not use the service for unlawful activity, fraudulent activity or any activity intended to interfere with fair play.
- You must check your bet details carefully before confirming a wager.
- You must not attempt to exploit an error, software fault, pricing mistake or other technical issue.
- You should keep a record of your bets and review your account history regularly.
Where a specific game has its own rules, those rules apply together with these general Betting Rules. If there is a difference between general information and the rules displayed for a particular game, the specific game rules will normally apply to that game. Promotional wagers may also be subject to separate promotional terms, including eligibility, qualifying activity, expiry and withdrawal conditions.
2. Placing bets and playing games
Checking your wager
Before submitting a wager, review all information presented on the betting interface. Depending on the service, this may include the game name, selection, stake, potential return, odds, bet type, event details, round information or any applicable restrictions. Information displayed before confirmation is provided to help you review your choices, but it does not replace the rules for the relevant game or offer.
Once a bet has been accepted, it may not be changed, withdrawn or cancelled unless the relevant service expressly provides that option. A cancellation feature, where available, may be subject to conditions and may not apply to every bet or game. You should not place a wager if you are unsure about the selection, stake or terms that apply.
Game mechanics and random outcomes
Many casino games use random or independently generated outcomes. Each game round is treated separately, and previous results do not determine or predict the result of a future round. A sequence of wins or losses does not change the underlying rules, probabilities or operation of the next round. Systems that claim to guarantee a win, recover losses or predict random results should not be relied upon.
You should follow the instructions shown within the game and make sure that you understand the available options before starting a round. In some games, an action may be final once selected. If you leave a game, close your browser or lose your connection during a round, the round may still continue or be recorded according to the game system. The account history, game records and relevant system data may be used to establish what occurred.
Availability and restrictions
Games, betting products and features may not be available at all times or in every location. Access may be affected by maintenance, product changes, legal requirements, account settings, responsible gambling controls or other operational reasons. The operator may restrict or suspend access to a particular game or service where it considers this necessary.
You must not use tools, software, devices or methods that interfere with the normal operation of the website or gaming platform. This includes automated betting tools, attempts to manipulate results, unauthorised third-party applications and conduct designed to gain an unfair advantage. Suspected misuse may be reviewed under the applicable account and website terms.
3. Results, settlement and corrections
Bets are settled using the official result, game outcome or record applicable to the relevant product. For casino games, settlement is generally based on the outcome generated and recorded by the game system. For any event-based or result-based betting product, settlement may depend on the official result or other source identified in the specific product rules.
A displayed balance, result or return may be subject to verification. If a result is delayed, unavailable or disputed, settlement may be held until the relevant information can be checked. A bet will not normally be treated as won merely because a possible return appeared on screen before the final outcome was recorded.
- A winning bet is credited in accordance with the rules for the relevant game or product.
- A losing bet is settled as a loss and the stake is not returned unless a specific rule provides otherwise.
- A voided or cancelled bet is handled in accordance with the applicable product rules.
- A tie, draw, dead heat or similar result is settled according to the relevant game or market terms.
- A bet affected by a clear error, system fault or incorrect information may be reviewed and corrected.
- Where a result or settlement has been entered incorrectly, the record may be amended to reflect the proper outcome.
If an obvious error occurs in the display of odds, returns, game information or settlement details, the operator may take reasonable steps to correct the error. This may include voiding an affected wager, correcting a return or restoring the account position that would have applied without the error. A player must not knowingly rely on an obvious error or attempt to withdraw or use funds credited as a result of a mistake.
If you believe that a bet has been settled incorrectly, review the relevant bet history and game rules before raising the issue. Provide enough information for the bet to be identified, such as the date, game, stake and reference shown in your account. The matter may be investigated using account records, transaction data, game logs and other relevant information.
Technical interruptions
Internet connections, devices, browsers and software can experience interruptions. If a connection is lost, do not repeatedly submit the same bet until you have checked whether the original wager was accepted. Check your account history, balance and any confirmation messages. If the status is unclear, keep a record of what happened and seek assistance through the available support channel.
A technical interruption does not automatically cancel a confirmed wager. Where the system has recorded a completed action or game round, that record may be used to determine the outcome. If a game cannot complete properly, the relevant game rules and technical records will be considered when deciding how the round is handled.
4. Promotions, fair play and responsible gambling
Promotional betting
Promotions, bonuses, free bets and other offers may have terms that are different from ordinary cash betting. Before accepting an offer, read the promotional terms carefully. These terms may explain who is eligible, which games or bets qualify, how a bonus must be used, whether a minimum stake applies, when the offer expires and what conditions apply before funds can be withdrawn.
Unless the relevant promotional terms say otherwise, a player should not assume that every wager contributes towards an offer or that every game has the same contribution rate. An offer may be withdrawn or adjusted if it has been claimed in error, used contrary to its terms or affected by fraud, abuse or a technical problem. Only one account should be used by each player unless the applicable terms expressly state otherwise.
Fair and lawful use
The service must be used honestly and fairly. You must not collude with other players, use another person's payment method without permission, create accounts to avoid restrictions or use betting activity to conceal the source of funds. Suspicious or unusual activity may lead to a review, and access to some services may be limited while checks are completed.
Zoome Casino may apply account controls, transaction checks or other safeguards where required by its terms or by applicable legal and compliance obligations. These checks are intended to protect players, the platform and the integrity of the service. You may be asked to provide information or documents before certain account activity can be completed.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and only use money that you can afford to lose. Keep track of the amount of time and money you spend, take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or trying to recover previous losses.
- Never chase losses by increasing your stake or playing for longer than planned.
- Do not borrow money or sell possessions to fund gambling.
- Use available deposit, wager, time or session controls if you feel that they would help you stay within your plan.
- Consider taking a break or requesting an account restriction if gambling is becoming difficult to manage.
- Seek independent support if gambling is affecting your finances, relationships, work, study or wellbeing.
- If you are gambling in Australia, make sure you understand the responsible gambling information and support options available in your state or territory.
If you have questions about a bet, a game rule, a promotion or an account restriction, use the support options available on the website before continuing to play. Reading these rules can help you make informed choices, but it does not remove your responsibility to gamble legally, carefully and within your personal limits.