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Responsible Gaming
Zoome Casino operates under licences issued by the Tobique Gaming Commission (number 0000002) and the Comoros Anjouan Online Finance Authority (ALSI-202508056-FI2), with SSL encryption protecting all transactions and certified RNG technology ensuring random game outcomes.
Gamble responsibly
Responsible gambling means keeping your play within limits that suit your financial circumstances, personal commitments and overall wellbeing. Before opening a game or placing a bet, decide how much time and money you are comfortable spending. Once that amount has been reached, stop playing, even if you feel you may be close to a win.
Gambling outcomes are determined by chance or the rules of the game. Previous results do not guarantee future results, and a losing streak does not mean that a win is due. Avoid chasing losses, increasing your stakes to recover money or treating gambling as an investment. Wins can happen, but they are not guaranteed and should not be relied on to meet everyday expenses.
A balanced approach includes taking regular breaks and making time for work, study, family, friends and other interests. Do not gamble when you are upset, under the influence of alcohol or other substances, or feeling pressure to recover money. If gambling stops feeling enjoyable or starts affecting your life, pause your play and seek support.
Good habits to consider
- Set a spending limit before you begin and do not exceed it.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling money separate from money needed for bills and essentials.
- Do not borrow money, use credit intended for other purposes or sell belongings to gamble.
- Never chase losses or increase your stakes because you feel a win is owed.
- Avoid gambling when tired, stressed, angry or affected by alcohol or other substances.
- Review your gambling regularly and be honest about its effect on your life.
- Treat any winnings as an unexpected result, not as income you can depend on.
Tools for safer play
Zoome Casino may provide account features designed to help players manage their gambling. Depending on the feature available to you, these may include deposit or spending limits, time reminders, breaks from play, activity information and self-exclusion options. Use these tools before you need them, rather than waiting until gambling becomes difficult to control.
Financial limits
A financial limit can help you control the amount you add to your account or spend during a chosen period. Set a limit that is affordable and realistic. Your limit should be based on your personal budget after essential costs, savings and financial commitments have been considered. A limit is not a target and should never be treated as money that must be used.
Time management
It can be easy to lose track of time while gambling online. Use available reminders or alarms, stand up and take breaks, and avoid playing for longer than you planned. If you regularly ignore your time limit, consider taking a longer break or using self-exclusion.
Time-outs and self-exclusion
A time-out is a temporary pause from gambling. Self-exclusion is a stronger measure that prevents access to gambling for a selected period or until a required process has been completed. If you choose self-exclusion, do not try to create another account or use another person’s account to continue gambling. Follow the relevant account instructions and contact the available support channel if you need help understanding the process.
Limits and exclusion settings should not be removed or changed simply because you are experiencing a strong urge to gamble. Changes may be subject to applicable rules and safeguards. Planning a break in advance can make it easier to follow through.
Recognising warning signs
Gambling-related harm can develop gradually. Some people may not notice a problem until gambling has affected their finances, relationships, work, study or health. There is no need to wait for a serious crisis before taking action. If any of the following statements feel familiar, consider stopping play and seeking support:
- You spend more time or money gambling than you intended.
- You keep thinking about gambling when you are doing other things.
- You feel restless, irritated or unhappy when you try to stop.
- You gamble to escape stress, loneliness, anxiety or other difficult feelings.
- You return to gamble after losing because you want to win the money back.
- You hide or minimise how much you gamble from family, friends or other people.
- You borrow money, miss payments or use money set aside for essentials.
- You argue with people close to you about gambling or withdraw from them.
- Gambling affects your work, study, sleep, health or daily responsibilities.
- You have tried to cut back or stop but have not been able to do so.
One warning sign can be enough to take a break. Stop gambling, review your recent activity and set stronger restrictions if appropriate. Do not try to manage the problem alone if it is causing distress. Speaking openly with someone you trust can be a useful first step.
If you are worried about someone else
If a family member, friend or colleague may be experiencing gambling harm, approach the conversation calmly and without blame. Explain what you have noticed, listen to their concerns and encourage them to seek professional support. You can also set healthy boundaries around lending money or covering gambling-related debts. You are not responsible for controlling another adult’s gambling, and you should seek support for yourself if the situation is affecting your wellbeing.
Support, safety and account responsibility
If gambling is causing financial, emotional or relationship problems, contact a qualified gambling support service in your state or territory, speak with a healthcare professional or ask someone you trust for help. Support is available for people who gamble as well as for family members and friends affected by gambling. If you feel at immediate risk of harming yourself or someone else, contact emergency services or an appropriate crisis service in your area.
Zoome Casino may apply safer-gambling checks and other account safeguards where appropriate. You may be asked to provide information to confirm your identity, age, account ownership or source of funds. These measures help support a safer environment and protect accounts from misuse. Provide accurate information and keep your account details secure.
Age and access
Gambling is for adults only. People under 18 must not create an account, access gambling services or use another person’s account. Parents and guardians should take steps to prevent children from accessing gambling websites and devices, including using suitable device settings, passwords and access controls. Never share your account credentials with another person.
Keep your account secure
- Use a strong password that is not used for another service.
- Keep your login details private and do not allow another person to use your account.
- Log out when using a shared or public device.
- Review account activity and report anything you do not recognise.
- Tell the available account support team if you believe your account has been accessed by someone else.
- Do not attempt to bypass a limit, break or self-exclusion measure by opening another account.
For more information about safer-gambling features, account restrictions or self-exclusion, review the relevant account area and the applicable terms. If you are unsure which option is right for you, pause your gambling and request general assistance through the available support channels.